Customer centricity part II: Gathering your customer information

 
In my March article, Customer Centricity, the Retail Buzzword of 2009, I wrote that customer centricity would be a hot topic for the New Year. Several popular breakout sessions at this month’s NRF; including Are You Truly a Customer-Centric Retailer, gave evidence customer centricity is a top priority for retail companies.

Tuesday NRF ‘09 social media recap

Tuesday was the last day the EXPO floor was open at NRF. It sounds like the floor was very busy with people checking out the latest technology and networking. The NRF has a great article about the floor, More than just SWAG: What’s on the EXPO floor. Here’s what people were saying:
kadrorlj: day 2 walking #nrfexpo [...]

Monday NRF social media recap

The NRF Big Show was in full swing Monday, January 12th. The expo floor was open and the schedule was full of Keynote, Big Ideas, and Breakout sessions.
The Keynote address by Lee Scott, President and CEO of Wal-Mart, and Tracy Mullen, President and CEO of NRF, generated a lot of tweets early in the day. [...]