Customer Centricity, the Retail Buzzword of 2009

2009: The Year of the Customer
One trend I’ve picked up on from conversations with my retail clients is an urgent
need to modify their business processes to be customer centric. That’s why I’m
declaring Customer Centricity as the retail buzzword of 2009.
Customer Centricity is the use of a deep understanding of customer wants and needs
to deliver tailored [...]

Tuesday NRF ‘09 social media recap

Tuesday was the last day the EXPO floor was open at NRF. It sounds like the floor was very busy with people checking out the latest technology and networking. The NRF has a great article about the floor, More than just SWAG: What’s on the EXPO floor. Here’s what people were saying:
kadrorlj: day 2 walking #nrfexpo [...]

Monday NRF social media recap

The NRF Big Show was in full swing Monday, January 12th. The expo floor was open and the schedule was full of Keynote, Big Ideas, and Breakout sessions.
The Keynote address by Lee Scott, President and CEO of Wal-Mart, and Tracy Mullen, President and CEO of NRF, generated a lot of tweets early in the day. [...]

Sunday NRF social media recap

Sunday morning started with 14 Breakout Sessions followed by two Super Sessions in the afternoon. Two of the morning breakout sessions had the majority of the comments on Twitter.
Tom Davenport, President’s Distinguished Professor of Information Technology and Management at Babson College, presented the Analytical Trends and Directions in Retailing breakout session. Tom is co-author of the [...]